ORDERS

Refund Policy

Last updated: 14 July 2026

Our returns, cancellations and refunds policy, in line with the Consumer Protection Act and the Electronic Communications and Transactions Act.

1. Overview

We want you to love the artwork you buy from FOUMAN Gallery. If something is not right, this policy sets out when you can return an artwork and how refunds are processed. Nothing in this policy limits your rights under the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA).

2. Cooling-Off Period (Change of Mind)

Because purchases on the Site are made online, you are entitled under section 44 of ECTA to cancel your purchase within 7 days of delivery of the artwork, without giving a reason and without penalty.

  • Notify us within 7 days of delivery at info@foumangallery.com, quoting your order number.
  • The artwork must be returned in its original condition and, where possible, in its original packaging. The direct cost of returning the artwork is for your account.
  • Once the artwork is received back and inspected, we will refund the full purchase price within 30 days of your cancellation notice.

3. Damaged Artworks

Every shipment is insured in transit. If your artwork arrives damaged:

  • Report the damage to us within 48 hours of delivery at info@foumangallery.com, with photographs of the packaging and the artwork.
  • Where noticeable on delivery, note the damage with the courier before signing.

We will arrange collection of the damaged piece at our cost and, at your choice, either have the artwork professionally repaired or restored where appropriate, or refund the full purchase price including the original delivery fee.

4. Artwork Not as Described

If the artwork you receive differs materially from its description or photographs on the Site, contact us within 7 days of delivery. You may return it at our cost for a full refund. Please note that minor variations in colour due to screen settings, and the natural texture of handmade work, are not considered defects.

5. Non-Returnable Items

The following cannot be returned for a change of mind, unless they arrive damaged or defective:

  • Commissioned or made-to-order artworks created to your specifications.
  • Artworks altered or framed at your request after purchase.

6. How to Request a Return

  • Email info@foumangallery.com with your order number, the reason for the return and (for damage claims) photographs.
  • We will confirm the return and provide the return address and instructions. Please do not ship an artwork back before receiving confirmation.
  • Pack the artwork securely, ideally in its original packaging.

7. Refund Processing

Approved refunds are paid to the original payment method. Refunds are processed within 7–14 business days of the returned artwork passing inspection (and in any event within the periods required by law). We will confirm by email once your refund has been processed.

8. Contact

Questions about returns or refunds can be sent to info@foumangallery.com. See our Contact Details page for further ways to reach us.