ORDERS

Shipping & Delivery Policy

Last updated: 14 July 2026

How your artwork gets from our gallery to your door — packaging, delivery areas, timeframes and costs.

1. Overview

Every artwork sold through FOUMAN Gallery is unique, and many pieces are large, fragile or framed. For that reason delivery is arranged individually for each order: once your order is confirmed and paid, the gallery or the artist will contact you to confirm the delivery address and arrange the most suitable delivery method for the piece.

2. Delivery Areas

  • South Africa — we deliver nationwide via insured courier or specialist art transporters.
  • International — international shipping is available on request. Contact us before or shortly after placing your order and we will quote for packaging, freight, insurance and any customs requirements.
  • Collection — artworks may also be collected from the gallery in Cape Town by prior arrangement, at no charge.

3. Timeframes

Timeframes are estimates and start once payment has been received in full:

  • Dispatch — artworks are professionally packaged and dispatched within 3–5 business days of payment.
  • Major centres (Cape Town, Johannesburg, Pretoria, Durban) — typically 2–5 business days after dispatch.
  • Regional and outlying areas — typically 5–10 business days after dispatch.
  • International — typically 10–21 business days after dispatch, depending on destination and customs.

If a piece requires custom crating or specialist handling, we will let you know the expected timeline when we contact you to arrange delivery.

4. Shipping Costs

Shipping costs depend on the size, weight, fragility and destination of the artwork. The applicable cost is confirmed with you when delivery is arranged and before the artwork is dispatched — there are no hidden charges. For international orders, any import duties or taxes levied by the destination country are the responsibility of the buyer.

5. Packaging and Insurance

All artworks are packaged to professional gallery standards — corner protection, glassine or foam wrap, and rigid boxing or crating where required. Every shipment is insured in transit for the full purchase value at no extra cost to you.

6. Receiving Your Artwork

Please inspect the packaging and the artwork on delivery. If there is any visible damage, note it with the courier at the time of delivery if possible, and report it to us within 48 hours at info@foumangallery.com with photographs of the packaging and the artwork. Damage claims are handled under our Refund Policy.

7. Delays

While we do everything we can to meet the timeframes above, delays can occur due to courier volumes, weather, customs or other events outside our control. If your delivery is delayed we will keep you informed, and you are welcome to contact us at any time for an update on your order.

8. Contact

Delivery questions can be sent to info@foumangallery.com — please include your order number. See our Contact Details page for further ways to reach us.